Refund policy

Refund, Return & Exchange Policy – Gemssarthii

At Gemssarthii, we are committed to delivering authentic gemstones, spiritual products, crystals, jewellery, and wellness accessories with the highest standards of quality and craftsmanship. Many of our products are natural, handcrafted, customized, or energized, making each piece unique in its own way.

Customer satisfaction is important to us. However, due to the nature of our products, we request that you carefully review this Return, Exchange & Refund Policy before placing an order or requesting any return, exchange, or refund.

Return & Exchange Policy

While we strive to ensure every customer has a satisfactory shopping experience, Gemssarthii cannot guarantee that every request for a return, exchange, or refund will be approved. All such requests are subject to verification and must comply with the terms and conditions outlined below.

Gemssarthii reserves the sole right to approve or reject any return, exchange, or refund request that does not satisfy the requirements of this policy.

Eligibility for Returns & Exchanges

Returns or exchanges will only be accepted under the following circumstances:

• The product received was damaged during transit.

• An incorrect product was delivered.

• The product is found to be synthetic or artificial and is certified as such by a Government-recognized, ISO-certified, or internationally reputed gemological institute.

No other requests will be considered unless specifically approved by Gemssarthii after review.

Mandatory Unboxing Video Proof

The Customer acknowledges and agrees that, due to the nature and value of our products, an uninterrupted unboxing video is mandatory for processing any return or exchange request.

The video must clearly capture:

• The sealed package before opening.

• The complete unboxing process.

• The product received.

• Any visible damage or discrepancy.

This videographic evidence enables our team to internally evaluate the condition of the product and determine whether the request qualifies under this policy.

Failure to provide the required unboxing video, when requested, shall render Gemssarthii unable to process or consider any return or exchange request. Without such evidence, no further action shall be taken regarding the claim.

Return Request Timeframe

Any request for a return, exchange, or refund must be submitted within Seven (7) days from the date the product is delivered.

To qualify:

• The product must remain unused and in its original condition.

• Original packaging, certificates, invoices, labels, and accessories must be returned intact.

• Any tampering with the product, certification, packaging, or accompanying documents may result in rejection of the request.

Requests submitted after the seven-day period shall not be accepted.

Authenticity Assurance

Gemssarthii takes great pride in offering genuine and authentic products.

If you have any concerns regarding the authenticity of your gemstone, you may have it tested by a Government-approved, ISO-certified, or internationally reputed gemological institute.

If such an institute certifies that the gemstone supplied by Gemssarthii is synthetic or artificial, you shall be entitled to choose any one of the following:

• A 100% refund.

• A replacement product.

• An exchange for another eligible product.

The original laboratory report may be required for verification before processing the request.

Shipping Charges, Taxes & Duties

Please note that the following charges are non-refundable:

• Courier or shipping charges.

• Delivery fees.

• Customs duties.

• VAT or GST, wherever applicable.

• Any taxes or governmental charges paid during the order process.

Gemssarthii does not arrange return pickups unless specifically agreed in writing.

Customers shall bear all costs associated with returning products, including shipping, insurance, customs charges, duties, and any related expenses. Such charges cannot be claimed, adjusted, or converted into store credit unless expressly approved by Gemssarthii.

Products Not Eligible for Return

Except where the product is damaged during transit or an incorrect item has been delivered, returns or exchanges will not be accepted for the following categories:

• Customized Jewellery

• Personalized Rings

• Personalized Bracelets

• Personalized Pendants

• Personalized Lockets

• Personalized Necklaces

• Crystal Trees

• Bead Bracelets

• Rakhi

• Gift Cards

• Products received exactly as ordered

• Any product specifically marked as non-returnable

Due to the intrinsic nature of gemstones and spiritual products, and the possibility of replacement with counterfeit or lower-quality products, Gemssarthii reserves the right to decline return requests for such categories.

Customers are encouraged to review product descriptions carefully or contact our customer support team before purchasing if they have any questions regarding return eligibility.

Customized & Made-to-Order Jewellery

All customized or made-to-order products, including but not limited to rings, pendants, bracelets, necklaces, lockets, or other personalized jewellery, are manufactured only after the customer has reviewed and approved the final design, CAD file, or any other design representation provided by Gemssarthii.

Once the design has been approved and production has commenced, the applicable making or manufacturing charges become strictly non-refundable.

If the customer requests cancellation or return after approval and production has begun, Gemssarthii reserves the right to deduct all applicable making and manufacturing charges from any advance payment received.

The customer acknowledges that such deductions are necessary to recover costs already incurred during the customization and production process.

Any remaining eligible balance, if applicable, shall be refunded in accordance with the Refund Policy outlined below.

Refund Process

If your return request is approved after inspection by our quality team, the eligible refund will be initiated to the original payment method used while placing the order.

Refunds are generally processed within 10–12 working days, subject to bank processing timelines, public holidays, payment gateway delays, or other circumstances beyond our control.

Once we receive your returned product, it will undergo an internal quality inspection. After the inspection is completed, we will notify you via email regarding the approval or rejection of your refund request.

Approval of a return request does not automatically guarantee a refund. Refunds will only be processed after the returned product successfully passes our verification process.

Refund to the Original Payment Method

To comply with applicable financial regulations and payment policies, Gemssarthii can issue refunds only to the original source of payment used while placing the order.

Refunds cannot be transferred to another bank account, payment method, wallet, UPI ID, or third-party account under any circumstances.

Cash on Delivery (COD) Refund Policy

For orders placed using the Cash on Delivery (COD) payment option, Gemssarthii may request additional documents before processing any refund.

For orders exceeding ₹2,00,000, customers may be required to submit documents including, but not limited to:

• PAN Card

• Cancelled Cheque

• Passbook Copy

• Bank Account Details

• Any additional documents required under applicable laws

Refunds for COD orders shall only be issued to the original purchaser.

Customers agree to provide accurate banking details matching the name and address used while placing the order. Failure to provide matching or accurate information may delay or prevent the processing of the refund.

For prepaid orders made using Credit Card, Debit Card, Net Banking, UPI, or other online payment methods, approved refunds will be credited back to the original payment source, generally within 5–7 working days, subject to banking timelines.

Notwithstanding anything stated herein, Gemssarthii shall make reasonable efforts to process eligible refunds promptly. However, the Company shall not be responsible for delays caused by banks, payment gateways, technical failures, government restrictions, public holidays, courier partners, or any other circumstances beyond its reasonable control.

Situations Where Returns or Exchanges Will Not Be Accepted

Gemssarthii shall not accept return, exchange, or refund requests under the following circumstances:

Change of Mind

Returns will not be accepted if the customer simply changes their mind, no longer requires the product, or decides not to keep it after delivery.

Minor Packaging Imperfections

Minor damage, dents, scratches, or wear affecting only the outer packaging and not the actual product shall not qualify for return, exchange, or refund.

Slight Colour or Size Variations

Natural gemstones, crystals, Rudraksha, spiritual products, and handcrafted jewellery may exhibit slight differences in:

• Colour

• Shape

• Weight

• Size

• Texture

• Finish

Such variations may also occur due to lighting conditions, photography, screen resolution, or natural characteristics of the product and shall not be treated as manufacturing defects.

Customers are advised to carefully review product descriptions, specifications, sizing information, and images before placing an order.

Gemssarthii shall not be responsible for minor variations that fall within normal manufacturing or natural tolerances.

Cancellation Policy

To ensure efficient order processing, orders cannot be cancelled once they have been successfully placed.

After confirmation, orders immediately enter our processing or manufacturing workflow. Therefore, cancellation requests shall not be entertained under any circumstances.

For customized or made-to-order products, manufacturing may begin immediately after design approval, making cancellation completely unavailable.

Late or Missing Refunds

If you have not received your approved refund within the expected timeframe, we recommend following these steps:

1. Verify your bank account or payment statement.

2. Contact your credit card provider or payment service, as posting delays may occur.

3. Reach out to your bank, since refunds often require additional processing time before appearing in your account.

If you have completed all the above steps and still have not received your refund, please contact our customer support team for assistance.

Sale Items

Products purchased during promotional offers, clearance sales, seasonal sales, festive campaigns, discount events, or marked as Sale, Offer, or Discounted are considered Final Sale.

Such products are not eligible for return, exchange, cancellation, or refund unless:

• The wrong product was delivered; or

• The product arrived damaged during transit.

By purchasing a discounted or sale item, the customer acknowledges and agrees that the purchase is final.

Exchange Policy

Gemssarthii will replace a product only if it is found to be defective, damaged during transit, or an incorrect product has been delivered.

Customers wishing to request an exchange must contact Gemssarthii within 7 days of receiving the order.

Approved exchange requests are subject to:

• Product verification

• Availability of stock

• Successful quality inspection

• Compliance with this policy

All products being exchanged must be returned in their original condition, along with original packaging, certificates, tags, invoices, and accessories.

If approved, the product should be shipped to the return address provided by Gemssarthii.

An uninterrupted unboxing video remains mandatory for all exchange requests. Failure to provide valid videographic evidence may result in rejection of the exchange request.

Gifts Policy

If a product was purchased as a gift and shipped directly to the recipient, the recipient will receive a gift credit equal to the value of the approved returned product. Once the returned item is received, inspected, and approved by Gemssarthii, a gift certificate or store credit, as applicable, will be issued.

If the product was not marked as a gift at the time of purchase, or if the purchaser had the order delivered to themselves before gifting it, any eligible refund will be processed only to the original purchaser through the original payment method used while placing the order.

Refund Policy for International Orders (Outside India)

For international orders, eligible refunds will be processed only after the returned shipment has been received, verified, and approved by Gemssarthii.

Approved refunds are generally processed within 40–45 days, depending on international shipping timelines, customs clearance, banking procedures, and payment processing.

Customers are solely responsible for all customs duties, VAT, import taxes, local taxes, brokerage charges, or any other fees imposed by the destination country. These charges are determined by local authorities and are beyond the control of Gemssarthii.

If an international shipment is:

• Refused by the customer,

• Cancelled after dispatch,

• Returned due to non-acceptance,

• Returned because customs charges were not paid,

the customer shall bear all applicable customs duties, VAT, import charges, return shipping costs, courier charges, and any additional expenses incurred while returning the shipment to India.

Refunds, if applicable, will be processed only after the returned shipment has been received and inspected by Gemssarthii. Any customs duties, shipping costs, taxes, handling charges, or other expenses incurred during the return process shall be deducted from the refundable amount.

Customs Declaration for International Returns

While returning an international shipment, customers are responsible for accurately declaring the product details, purchase value, invoice information, and all other customs-related particulars required by their country's regulations.

Incorrect or incomplete declarations may delay customs clearance, result in additional charges, or prevent successful delivery of the returned shipment.

Gemssarthii shall not be held responsible for delays, penalties, losses, or failed returns arising from inaccurate customs declarations submitted by the customer.

The customer agrees to fully cooperate with Gemssarthii whenever additional information or documentation is required to complete customs clearance or comply with applicable laws and regulations.

Limitation of Liability

Gemssarthii reserves the right to verify all claims before approving any return, refund, replacement, or exchange request.

Any misuse of this policy, submission of false claims, altered products, tampered certificates, fraudulent documentation, or misleading information may result in immediate rejection of the request without further obligation on the part of Gemssarthii.

Gemssarthii further reserves the right to modify, amend, update, or discontinue this Refund, Return & Exchange Policy at any time without prior notice. The latest version published on our website shall always prevail.

Contact Us

For any questions regarding returns, exchanges, refunds, or order-related concerns, our customer support team will be happy to assist you.

Email: support@gemssarthii.com

Please include your Order ID, registered contact details, and a brief description of your concern to help us process your request promptly.

By placing an order with Gemssarthii, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund, Return & Exchange Policy.