Shipping policy

Shipping & Delivery Policy

Last Updated: July 10, 2026

At Gemssarthii, every gemstone and Rudraksha is carefully inspected, packaged and prepared before it begins its journey to you. As many of our products are natural, handcrafted or energised according to Vedic traditions, certain orders may require additional preparation time to ensure they meet our quality standards.

By placing an order with Gemssarthii, you acknowledge and agree to the shipping terms outlined below.


Order Processing & Dispatch

All confirmed orders are generally processed and dispatched within 4 business days after successful payment confirmation.

Certain products may require additional handling before dispatch, including:

  • Personalised or customised jewellery
  • Custom ring sizing
  • Special product requests
  • Energised gemstones (optional service)

If your order requires extra preparation time, our team will keep you informed throughout the process.

Important:

  • All Rudraksha products are shipped pre-energised at no additional cost.
  • Gemstone energisation is an optional paid service that can be selected before placing your order.


Estimated Delivery Timeline

The delivery estimates mentioned below begin from the date your order is dispatched, not from the date it was placed.

Actual delivery times may vary due to courier operations, weather conditions, remote service locations, customs procedures or other unforeseen circumstances.

Order Type

Estimated Delivery

Dispatch

Within 4 Business Days

Delivery Across India

7–15 Days from Dispatch

International Delivery

Approximately 20–30 Days from Dispatch

Refund (If an International Shipment Cannot Be Delivered)

Within 40–45 Days after the delivery issue has been confirmed

These timelines are estimates only and should not be interpreted as guaranteed delivery commitments.


Shipping Within India

We proudly offer FREE shipping across India, with no minimum order value.

Every domestic shipment is packed securely to minimise transit risk and is shipped through reliable logistics partners.

For every eligible shipment, customers receive:

  • Free delivery anywhere in India
  • Secure protective packaging
  • Shipment tracking
  • Transit insurance (where applicable)
  • Delivery updates through courier notifications

Most Indian orders are delivered within 7–15 days after dispatch.


International Shipping

Gemssarthii ships to customers in 150+ countries worldwide.

International deliveries generally arrive within 20–30 days after dispatch, depending upon:

  • Destination country
  • Customs processing
  • Local courier partners
  • Government regulations
  • Public holidays

Because customs procedures differ across countries, delivery may occasionally require additional time.

If an international shipment cannot be successfully delivered due to courier failure (excluding customer-related issues), a refund will normally be processed to the original payment method within 40–45 days after the delivery issue has been verified.


Restrictions on Certain Natural Gemstones

Some natural organic gemstones, including Red Coral (Moonga) and Natural Pearl (Moti), may be subject to wildlife protection laws, customs regulations or import restrictions in certain countries.

Customers ordering these products outside India are responsible for ensuring that such items may legally be imported into their destination country.

Gemssarthii cannot accept responsibility for shipments delayed, confiscated, returned or destroyed due to local customs regulations or import restrictions.


Customs Duties & Import Taxes

International orders are shipped on a Delivered Duty Unpaid (DDU) basis.

This means:

  • Import duties
  • Customs charges
  • VAT/GST (where applicable)
  • Clearance charges
  • Local government taxes

are determined entirely by the destination country’s authorities.

These charges:

  • are not included in your purchase price,
  • remain the customer’s responsibility,
  • must be paid before delivery where applicable,
  • are non-refundable.

Gemssarthii has no control over customs assessments and cannot estimate these charges in advance.


Order Tracking

Once your order has been dispatched, you will receive shipment tracking details via email and/or SMS.

Customers may also monitor the shipment status through our Order Tracking page.

For additional assistance, our support team is available on WhatsApp at +91 95605 94931.


Delivery Address

Please carefully review your shipping address before completing your purchase.

Customers are solely responsible for providing complete and accurate delivery information.

Gemssarthii shall not be responsible for delays, failed deliveries or additional shipping expenses resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Invalid contact numbers
  • Customer-requested address changes after dispatch

Deliveries are made only to valid residential or commercial addresses.


Delivery Verification

To protect high-value purchases, certain orders may require:

  • Signature upon delivery
  • Government-issued identification
  • Recipient verification

If you are unavailable, you may authorise another responsible adult to receive the shipment on your behalf.

Once delivery has been successfully completed to the provided address, responsibility for the package transfers to the recipient.


Failed Delivery & Return to Origin (RTO)

Our courier partners generally attempt delivery up to three times.

If delivery cannot be completed after repeated attempts, the shipment may be returned to our warehouse.

Customers are encouraged to remain available during the delivery period and promptly coordinate with the courier if a delivery attempt is missed.

If your shipment has not arrived within the estimated timeframe, please contact our support team within 30 days of purchase so that we can investigate and provide appropriate assistance.


Damaged, Missing or Lost Shipments

Every order is packed with great care before leaving our facility.

If your parcel appears damaged, tampered with or opened before delivery, we strongly recommend refusing the package and contacting us immediately.

For claims involving:

  • Missing products
  • Wrong products
  • Transit damage
  • Broken items

an uninterrupted unboxing video beginning before opening the sealed package is mandatory for claim verification.

Without this evidence, we may be unable to process replacement or refund requests.

Where a genuine transit-related issue is confirmed, Gemssarthii may, at its discretion, repair, replace or refund the affected product in accordance with our Refund Policy.


Circumstances Beyond Our Control

Although we always strive to deliver every order within the estimated timeframe, certain situations may result in unavoidable delays.

These may include:

  • Natural disasters
  • Floods
  • Political disturbances
  • Government restrictions
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • Labour strikes
  • Pandemic-related restrictions
  • Other Force Majeure events

Such delays do not constitute a breach of our obligations, and delivery estimates will automatically extend until normal operations resume.


Order Cancellation

Orders may be cancelled only before dispatch.

Cancellation requests should be submitted as soon as possible through our customer support channels.

Once an order has been shipped, it can no longer be cancelled.

For customised, personalised or made-to-order products, manufacturing charges may become non-refundable once production has begun.

For complete details regarding cancellations, replacements and refunds, please refer to our Refund & Cancellation Policy.


Important Notice

All delivery timelines mentioned on this page are estimates provided in good faith and should not be considered guaranteed delivery commitments.

Gemssarthii specialises in authentic natural gemstones and original Rudraksha offered in accordance with traditional Vedic and astrological practices. Individual experiences and beliefs may differ, and no specific spiritual, financial, medical, legal or personal outcome is guaranteed through the purchase or use of our products.

International customers remain solely responsible for complying with the import regulations, customs requirements and tax obligations applicable in their respective countries.

For any shipping-related assistance, please contact our support team or reach out to us on WhatsApp at +91 95605 94931.